Terms and Conditions
Website usage terms and conditions
The term “SHANY”, “us”, “we”, “SHANY Cosmetics”, “affiliates”, or “SHANY Enterprises Inc.” refers to the owner of the website whose registered address is P.O. BOX 421037, Houston, TX, 77042. Our company is registered in USA, state of TEXAS. You can obtain our registration or license number by contacting our legal department, mentioned above. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. We reserve the right to change or modify any of the terms and conditions.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Texas.
Every effort is made to keep the website up and running smoothly. However, SHANY takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of SHANY © and SHANY Enterprises Inc., 2015. ALL RIGHTS RESERVED.Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
Printing or downloading to a local hard disk extracts for your personal and non-commercial use.
If you copy the content to individual third parties for their personal use, then you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Breaches of these terms and conditions
Without prejudice to SHANY other rights under these terms and conditions, if you breach these terms and conditions in any way, SHANY may take such action as SHANY deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website, and/or bringing court proceedings against you.
Chargeback and disputes:
SHANY will work with you in case of fraud, dispute or any other related incidents to your order or payments. Our team of professional will ensure your transaction is monitored and handled according to universal standards and customer satisfactions. If you decided to take the case outside SHANY formal support procedure, then you waive your rights to use SHANY support or its formal customer satisfaction procedures.
SHANY tries to accurately display the colors of products, however the actual colors you see will depend on your monitor or screen and may not be accurate.
Abuse of services and products:
We will permanently restrict your access to our website and services, report you to law enforcements, and take legal action against you if we determine whether you have abused our services or products, websites, website content, social media, our official public pages, or our employees or affiliates social or web pages. Your IP address, names, aliases, user IDs will be blocked from any future access.
Product information, liability, and use
If any minor uses any goods or product from SHANY it should be only after the legal or parental guardian has discussed the product with the minor's doctor. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by SHANY.
All material and information presented by SHANY is intended to be used for personal educational or informational purposes only. The U.S. Food and Drug Administration have not evaluated the statements made about products and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the site is not meant to serve as a substitute for professional medical advice: this site is solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. We do not give or intend to give any answers to medical related questions and this site does not replace any medical professional or medical resource. We do not represent ourself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
Rights to use of content
SHANY will use your uploaded content as a non-exclusive, rights-free materials in marketing, advertising without any notice, unless we receive a written notice from you preventing us from such a use before any publications or content usage. This will include all the content not limited to your name, reviews feedbacks, testimonials, comments, blogs, images, videos or any other type of content provided by you to any of our mediums or channels including but not limited to, our websites, our affiliated websites, pages, surveys, social media channels, emails, catalogues, tradeshows and etc.
You are solely responsible for all content that you upload, post, email or otherwise transmit to the sites, through our Interactive Services or otherwise, including:
Submission of product ratings and reviews and all other data
Software and applications
Music and sound
Photographs, graphics, or video
Messages, forum postings, comments, questions, or answers
Or other materials
We welcome any feedback, reviews, complaints and comments related to our products and services, as long as they are constructive and helpful.
We reserve a right to block you, restrict your access or prevent you from purchasing our products or services, or accessing pages, websites, social media channels, etc. if we realize you are a threat to our company or our assets, or a threat to our community or our public face. We use software and third party applications to identify unlawful activities within or outside of our website or pages, and we will report any suspicious activities to law enforcements.
Profanity, use of absence language, personally identifying information, referring to other websites, promoting other pages or websites, threatening people or employees, intentionally damaging the brand comments or feedback, intentionally harming the business or products, getting paid from competitors to shatter the brand image or product reviews, false advertising, claiming a false and inaccurate accusation, inaccurate claim of loss or damages, false report, false information, placing order with intend to dispute and chargeback or take an advantage of the system or website will waive your rights as customers and SHANY will seek legal action against you, prohibit you from purchasing or use of materials permanently.
Return, refund, and exchange policy
If you are not entirely satisfied with your purchase, simply return the item within thirty (30) days with your receipt. Refunds will be issued in the same method of payment as the original payment.
Purchases made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store or warehouse. Sorry, we cannot accept returns on products from the As-Is department or products that are purchased from SHANY affiliates or auction websites. All SHANY resellers must offer 30 days no question asked return and exchange policy. You can find the list of authorized resellers in our website map. Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You are responsible to ship the item back to our store, warehouse or fulfilment canter at your own cost.
To RETURN an item you can fill up our RMA form available at RETURN section of our website and return authorization will be issued for your order within 48 hours.You are requested to print the RMA and attach it to the same box as you received. You are responsible to protect the items from any future damages and ship the items to the designated return canter. Once we receive your return, we will inspect the merchandise and issue a refund based on our observations. SHANY offers a full refund on all NEW products and customers abusing this policy will not be refunded and will be banned from future transactions and site usages.
All products purchased from SHANY authorized resellers or SHANY websites or store that come with a written WARRANTY INFORMATION inside their boxes, or shown on the product detail pages, are covered with one year (1 YEAR) limited liability warranty. To obtain more information, you should or register your product for warranty, you should visit www.shanycosmetics.com/Warranty or find the warranty information link on our website map. To use the warranty, you are required to bring the item in store (if available) or ship the item to our warehouse or repair canter and pay for the shipment. Our warranty will cover all the labours and materials mentioned in warranty information only. Misuse of products or damages occurred during tasks that are not covered in warranty information are not covered. To ensure all of our customers and fans are satisfied with our warranty information, discuss your issue not listed in warranty information and our team will try their best to meet your expectation if feasible.
Holidays and special events
During holiday rush or special events, we may experience a large volume of ordersand calls. There might be delay in shipments or customer support responses. We encourage you to be patient and communicate with your account manager. For example, during Black Friday, all orders are shipped with 2 to 5 business day delay. We will try our best to minimize this inconvenience as much as possible. Your cooperation with us during this time is greatly appreciated.